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How it works

The referral process explained

When your pet isn’t their usual self, you want to get to the root of the problem quickly, and hopefully get them back to being the animal you know and love. But the whole process can be confusing and worrying, especially when you’re not sure of what’s happening.

We want to make things as simple as possible. Let us tell you a little bit about the referral process,
so you know what you can expect from beginning to end.

What is a referral?

1. Specialist advice or care is needed depending on the case

Your primary vet decides that they’re not able to offer the right level of expertise, or they don’t have the appropriate facilities at the general practice.

2. Your veterinary surgeon makes a referral to our centre

Your primary vet will recommend that your pet be seen by a specialist consultant at a referral centre.

3. You are in safe hands with Swift specialists

These clinicians tend to be leaders in their field of expertise, with years of experience and very advanced training.

The experts who care

We’ll always put the welfare and livelihood of the pets here at the forefront of everything we do – we love animals and want the best for them. We also know how important it is for our clients to feel comfortable
and listened to, so you’ll always be completely informed of the course of action and any implications.

Learn more about why we’re the right choice for your pet’s referral.

About Swift Referrals

How do I get a referral to see a specialist at Swift?

1. Specialist advice or care is needed depending on the case

Your primary care or general practitioner will recommend whether they think a referral to a specialist centre is necessary.

2. The necessary details are passed on by your vet or yourself

They’ll either make a referral on your behalf, providing us with all of your pet’s medical information, or give you what you need to get in touch with us yourself.

3. In an emergency, your veterinary surgeon will make a direct referral

If it’s a case of an emergency, your vet will make an appointment with us directly. Our Swift specialists are experts in their field.