On arrival at the hospital, DO NOT enter the building. Please remain in your car and telephone the hospital on 01937 374888 and advise the client care team you have arrived.
The clinician will call you on your mobile number in the car and this will be your consultation.
The clinician will come to collect your pet following this.
A Swift Referrals lead will be put on your dog. Cats will be transferred into a Swift Referrals cat basket before they leave the car. No personal items will be admitted with your pet.
The clinician will examine your pet and will then call you again to discuss the next stages. Should your pet be admitted, the clinician will bring a consent form for you to sign to consent to what has been discussed, along with any insurance forms for completion and signing.
Any deposits/balances needed to be paid will be taken over the telephone.
A similar procedure will be adopted for collecting your pet from us. We fully appreciate that these measures are not ideal but are in-line with Government advice.