COVID-19: Important Information

COVID-19: Important Information (Customer)

Here at Swift Referrals, our number one priority is the safety and welfare of our staff, patients and pet owners.

In light of the Government’s and Royal College of Veterinary Surgeons continued recommendations, Swift Referrals remains committed to taking all possible steps to limit the spread of COVID-19 – doing so whilst continuing to provide outstanding care for those pets that need our help.

During this period, please be reassured that we will continue to see urgent referrals, which includes those in which a delay in treatment would compromise animal welfare. 

We remain in daily contact with all team members working within the referral, who continue to deploy stringent hygiene and cleaning regimes and have adapted how we maintain the cleanliness of the hospital. We are monitoring the situation closely and will amend any of our policies in line with Government advice. 

During this period, Swift Referrals has implemented a number of various other protocols to minimise the spread of COVID-19 between pet owners and staff that you will need to be aware of. The British Veterinary Association has recently published lists of examples of conditions that might be considered urgent or an emergency.

Details for both of the above have been outlined in our FAQ sheet, which can be found here.

Stay safe. We thank you for your help and support during this difficult period and wish you and your families peace and good health. If you have any questions about upcoming appointments, our protocols and what to do should your pet need attention, please click here.

COVID-19: Important Information (Vets)

In light of the Government’s and Royal College of Veterinary Surgeons continued recommendations, Swift Referrals remains committed to taking all possible steps to limit the spread of COVID-19 – doing so whilst continuing to provide outstanding care for those pets that need our help.

During this period, please be reassured that we will continue to see urgent referrals, which includes those in which a delay in treatment would compromise animal welfare.
Vets are advised to phone us to discuss any case they’re concerned about. Our team here remains happy and committed to giving advice to vets over the phone and can arrange to see those cases that are deemed to need an urgent referral.

For guidance, the British Veterinary Association had recently published lists of examples of conditions that might be considered urgent or an emergency (see below). In order to facilitate treatment of those patients who most urgently require it, we have waived all of our emergency and out of hours surcharges for the duration of this crisis.

Case Examples Which Warrant Immediate Physical Examination

  • Any of the above following remote triage or consultation
  • Severe trauma (e.g. RTA)
  • Seizures
  • Significant weakness or collapse
  • Cough (after a one-week duration) or difficulty breathing
  • Dystocia
  • Acute severe lameness
  • Abdominal swelling
  • Significant bleeding
  • Retching
  • Toxin ingestion (if phone / video triaged as significant)
  • Struggling to urinate or defecate
  • Excessive urination or thirst
  • GI signs (vomiting and/or diarrhoea) with significant mental depression
  • Ongoing treatment and monitoring of Addison’s patients
  • Monitoring or unstable diabetics
  • Euthanasia

If you have any further questions relating to the above, please call us on 01937 374888 or email info@swiftreferrals.co.uk and we will be able to advise you accordingly.

Got a question? We can help.

Let us know if you have any questions, and our client care team are on hand to answer any questions about our practice, the referrals process and what you can expect.