I have been with Swift Referrals since October 2020, starting as a Client Care team member before taking the role as Client Care Manager.
I look after everything from managing, supporting and training our Client Care team, making sure each day runs smoothly, organising rotas, communicating with both clients and referring vets, conducting team and individual meetings and most importantly, making sure our clients receive a high level of service and a positive experience.
The most rewarding part of my job is seeing so many of our clients and their pets form bonds with our amazing client care team – some that were once nervous to come through our doors!
When I’m not at work, my favourite thing to do is enjoy long walks in the peak district with my rescue Cocker Spaniel, Nero, and spending time with family and friends.
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